TERMS & CONDITIONS ONLINE SHOP
Download as a PDF

(Your statutory customer rights are not affected).

By using the Site you agree to accept these terms and conditions. If you
do not wish to accept these terms and conditions, please do not use this
Site.

For all enquiries please contact shop@iguanas.co.uk, Tel: 0117 970 6664,
Fax: 0117 970 6907 or write to Las Iguanas Shop, Las Iguanas Ltd, 38
Whiteladies Road, Clifton, Bristol BS8 2LG

1: Sale and Purchase.

1.1 We will sell and you will purchase products subject to our terms and
conditions of business set out below. This contract comes into existence
when your order has been accepted by us in accordance with these terms
and conditions. For the avoidance of doubt, receipt of an order via our Site
does not constitute acceptance of an order.

1.2 By placing an order for goods with age restrictions, you declare that
you are age 18 or over in order to purchase the goods. We request the
right to request written proof of your age before we agree to accept an
order.

1.3 We shall endeavour to ensure that all items shown are accurately
represented. There may however be slight variations from time to time
which you agree to accept providing the variations are not substantial.

1.4 The goods (excluding food items) are warranted free from defects in
material and workmanship for three months from delivery. This warranty
does not include defects arising from fair wear and tear, willful damage,
negligence by you or any third party, use otherwise than as recommended
or any alteration or repair carried out without our approval. This warranty
does not affect your rights as a consumer. If the goods supplied to you
develop a defect under warranty please email us at the address given
above.

2: Price.

2.1 All prices are quoted in pounds Sterling and are inclusive of VAT where
applicable

2.2 All prices are exclusive of delivery and packaging, unless otherwise
stated. Details of our UK delivery charges are set out at checkout.

2.3 Prices are correct at the time of order and relate to Internet purchases
only. All prices are subject to change without notice. All orders for
products are subject to availability and we reserve the right to decline to
supply an individual or other organisation.

2.4 If an error is discovered in the price of the goods that you have
ordered, we will inform you as soon as possible. In the event that you
order an item and the price on the website is incorrect we will contact you
with the correct price and ask you if you still wish us to ful l your order at
this price. We shall be under no obligation to ful l any order which was
advertised at an incorrect price. Should you choose to decline to order at
the correct price we will refund your payment in accordance with
paragraph 9 below.

3: Payment.

Payment must be made in pounds Sterling only by any method specified
on the website.

4: Passing of Property.

The title of the goods does not pass to the customer until the full payment
has been made by the customer, and received by us, and the goods
delivered.

5: Passing of Risk.

The risk in the products will pass to the customer on delivery, as set out in
paragraph 6.3 below. The risk in this context is taken to mean any damage
or cost arising as a result of the purchased products to either the
purchaser, the purchasers property or to any other third party or property.

6: Delivery.

6.1 Any date or time period for delivery will be considered as indicative
only and does not form any part of a guarantee. The customer will be
informed of any products not available at the time of their order and will
be sent to you, as soon as possible, when received from our suppliers. We
cannot be held responsible for losses or inconveniences caused as a result
of delays in deliveries by us or our suppliers. However delivery will be
made as soon as possible once your order has been accepted and in any
event within 30 days.

6.2 All products are sent by postal service or courier of our choice.
Deliveries may need to be signed for upon receipt. Deliveries will only be
made to the address of the person who is the holder of the credit or debit
card used to purchase the products.

6.3 On delivery of the goods the purchaser of the goods becomes
responsible for any losses or damages arising as a result of their use
however they may arise.

7: Acceptance.

You will inspect any products within 24 hours of receipt and you will be
deemed to have accepted the products unless during the period which
commences on the day the contract between us comes into existence and
ends on the expiry of seven workings days beginning on the day after
delivery of the products you notify us in accordance with the provisions of
paragraph 9.2 or paragraph 9.3 below that the products are rejected or
that you want to cancel your order pursuant to paragraph 8 below. If no
such action is taken, we will consider the products being as described, of
satisfactory quality and ¬t for their purposes, and may not accept any
rejection of cancellation at a later date. Your statutory customer rights are
not affected.

8: Right to Cancel.

You have the right to cancel your contract with us at any time during the
period which commences on the day the contract comes into existence
and ends on the expiry of seven working days beginning on the day after
the date of delivery of the products.

9: Returns Procedure.

9.1 If products are to be rejected or your order is to be cancelled pursuant
to paragraphs 7 or 8 above, you will comply with the returns procedure as
set out in this paragraph 9. In such circumstances we will accept any
returned products should the return be complete and with a valid proof of
purchase, in its original, unopened packaging and in a re-saleable
condition.

9.2 If you decide to return your purchase to us, please ensure that you
request a proof of posting. Please note that except in cases where
rejection or cancellation is due to a defect of discrepancy in the order,
delivery charge and return postage will not be refunded.

9.3 You will receive a full refund of the purchase price referred to in
paragraph 2.2 above which will be credited to you via the same method of
payment of the original purchase. Faulty or damaged products must be
returned before the refund can be issued.

9.4 In cases where the rejection or cancellation is due to a defect or
discrepancy in the order, you will not be responsible for the return delivery
charge referred to in paragraph 9.2. When the return arrives back at our
office it will be assessed and should it be concluded that the products
are faulty or that there was a discrepancy in the order, the return delivery
charge will be credited back to you with the original purchase price and
delivery charge.

10: General.

10.1 Please note that our products are only available in the United
Kingdom and, as such, may be unavailable in the region or country from
which you are accessing the Site.

10.2 If any part or parts of these terms and conditions are deemed invalid,
void or unenforceable, then that part or those parts will be considered
severable from these terms and conditions thereby not preventing the
remainder from being enforceable or effective.

10.3 These terms and conditions may be revised at any time and we
reserve the right to do so. You are, therefore, advised to keep up to date
with the contents of these terms and conditions as revisions are binding
upon you.

10.4 Nothing in these terms and conditions will reduce your statutory
rights relating to faulty or mis-described goods. For further information
about your statutory rights contact your local authority Trading Standards
Department or Citizen's Advice Bureau.

11: Governing Law.

Your use of this Site and any purchase by you on this Site of any products
will be governed by English Law and will be deemed to have occurred in
mainland United Kingdom.